Machines that can mimic cognitive functions such as thinking, problem-solving, and learning are considered artificial intelligence (AI). AI is most prominently seen in the form of Alexa or Google Home. As AI advances, Virtual Assistants may feel threatened as AI can mimic many Virtual Assistant job functions such as scheduling travel or organizing meetings. Ultimately, there is a lot of controversies about whether AI will replace Virtual Assistants altogether. That’s not the case. Here what Embracing Artificial Intelligence as a Virtual Assistant will do for you.
AI is thought processing done by a computer, learning from experience in the same way that human intelligence does. AI can make decisions instantly, utilize speech recognition and even language translation. Computers know from experience far faster than humans ever can. Overall, it’s a more black and white thinking process and is advantageous for today’s Virtual Assistant. There have been times when the black and white thinking of AI is not what an organization wants, and they need a natural person to fill that gap because empathy and compassion are essential.
Virtual Assistants should be embracing artificial intelligence and technology, and not resist it. If an app will make your life easier, embrace it and run with it. Virtual Assistants can be very protective of their “turf,” and fear that technology will replace them. While the stereotypical role of a “secretary” has been replaced, the Virtual Assistant role offers much more to the company. AI will not replace the Virtual Assistant, but it may change the role and offer you new opportunities.
By downloading the time-consuming, lower-value tasks to AI, Virtual Assistants will be in a position to offer their organizations higher value. Bring intuition and strategic thinking forward to help make more significant decisions. You will add value in a new way when you have the time cleared to play an integral role within the company.
With AI’s advancement, you will have more time and more opportunities to take a seat at the table and provide your opinions. The perspective of senior leadership doesn’t always reflect the view of the rest of the company. By removing those time-consuming tasks for Virtual Assistants, they can function as an internal strategic business partner by helping to bridge some of those gaps.
Virtual Assistants have the unique opportunity to straddle the high-level strategic approaches to the organization and the mid-level employee perspective. You can take a seat at the table and explain how decisions truly impact the company as a whole. Virtual Assistants have the unique opportunity to connect and relate at all levels. They are indeed the bridge that combines multiple areas of an organization.
Keep up with what’s happening by following the news and thought leaders, attending conferences, attending webinars, reading articles, and follow influencers online. Subscribe to newsletters. Industry leaders educate on how AI affects your industry and your career, but you will have to go looking for the information, so it’s essential to follow them once you find them. Embrace artificial intelligence by learning more about it.
Virtual Assistants have to distinguish themselves from their competition in the same way an organization would. As a Virtual Assistant, you don’t just help the organization run smoothly. You may add personality to your decisions, write very personalized emails, or help bridge gaps with your company’s leadership team and with the rest of the employees.
Everyone has to have a specialty, which can be organizational skills or project management experience, so you must possess skills that set you apart. If you’re going to pick a niche, choose one that will make you stand out on a resume, through reputation, or in an office.
Start getting comfortable with Alexa or Google Home in your personal life and then slowly bring some of those skills into your professional life. Something as simple as ordering office supplies through your device will build your confidence, skills, and trust. Embracing the change and embracing artificial intelligence can make you a more successful VA.
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