By Cindy Michael, VP, A+Network Transcription
What qualities does A+Network Transcription look for when interviewing potential Medical Transcriptionists and QA Editors? After 40 years in the industry, I believe the core values of a great medical transcriptionist or QAE remain essentially the same. Several qualities quickly come to mind – professionalism, dependability, reliability, conscientiousness, great work ethics and attitude, integrity, confidentiality, productivity, and accuracy. These qualities should be the norm, not the exception. Resumes provide the opportunity to make a good first impression, sight unseen, and it’s an opportunity that should be utilized to the best of your ability. So, here are some suggested dos and don’ts when submitting a resume.
- Have a professional email address which contains your name. Do not call yourself princess22 or queenofdarkness@yahoo.
- Do not send a text message with your email attached saying “Pls review. ”
- Do send a cover letter, however, do not write, “Hi there” as your greeting and salutation! I am not your Facebook friend or know you from Twitter. I’m your potential boss.
- Spell HIPAA correctly. I toss all resumes with this misspelling. Writing “HIPPA expert” does not impress me. (Yes I did mean to misspell “HIPAA” in the second instance.)
- Provide all contact information – your name, address, phone number and email address.
- Keep your phone’s voicemail available and leave a professional voicemail message on your phone. There’s nothing more annoying than calling a potential candidate and getting a message that their voicemail is full.
- List previous employers from the most recent to the oldest. Include dates of employment and duties. I would not recommend listing dozens of jobs which you only held for a couple of months. Resumes should be 1 page, 2 pages tops, not 9 (yes, I received a 9-page resume!)
- Do not state your reason for leaving as you didn’t like your boss, they were unfair, or they were an awful company. Never trash your old company to your potential company. We figure if you say it about them, you may say it about us.
- Don’t give us your personal history. If there is a lapse of employment for more than 6 months and you had a life event (i.e. illness, death in family, personal reasons) you can state that but do not give us details.
- Let us know you love transcription, that you understand the importance of our contribution to patient care! We love those resumes!
- Be honest about your areas of expertise. It will save all of us a lot of time and grief.
- PROOFREAD, PROOFREAD and PROOFREAD before hitting the Send button!
- Remember that you have chosen to apply for a job in transcription. Transcription is 24/7/365. Please don’t put on your application that you’ll work any shift and 2 weeks after you start you decide you don’t like 3rd We hired you because of the hours of availability you gave us.
- If we do hire you, please let us know if you decide to call off or quit. No-shows are the ultimate in unprofessionalism in our industry. Patient safety and patient care depend on you show up when you say you’re going to. Please respect our industry, our clients, their patients, and your fellow coworkers.
- Show enthusiasm in your cover letter. We still get excited about the MTs who love this industry as much as we do!